Welcome to FifthPlate.

These Terms of Service ("Terms") govern your use of the FifthPlate website, products, subscriptions, and services available through https://www.fifthplate.in (the "Website").

By accessing our Website or placing an order with FifthPlate, you agree to these Terms. If you do not agree with these Terms, please do not use our Website or Services.

1. About FifthPlate

FifthPlate is a Hyderabad-based wellness food company offering freshly prepared healthy meals, functional beverages, wellness shots, desserts, subscriptions, and related products.

We reserve the right to update, modify, or discontinue any product or service without prior notice.

2. Eligibility

By using this Website, you confirm that:

• You are at least 18 years old or using the Website under the supervision of a parent or legal guardian.
• The information you provide is accurate and complete.
• You are legally capable of entering into a binding agreement.

3. Products and Services

Our products include, but are not limited to:

• Healthy meals
• Functional drinks
• Wellness shots
• Protein desserts
• Meal subscriptions
• Corporate wellness packages

All products are subject to availability.

We reserve the right to limit quantities, discontinue products, or modify recipes without prior notice.

4. Fresh Food Disclaimer

All food and beverages are freshly prepared.

Images displayed on the Website are for illustrative purposes only. Actual presentation may vary slightly depending on ingredient availability and seasonal changes.

Minor variations in colour, texture, or appearance do not affect product quality.

5. Allergies and Dietary Information

We make every effort to prepare food safely.

However, our kitchen handles ingredients including, but not limited to:

• Dairy
• Eggs
• Nuts
• Soy
• Gluten
• Sesame

While we take reasonable precautions, we cannot guarantee that any product is completely free from allergens or cross-contamination.

Customers with severe allergies should contact us before placing an order.

6. Pricing

All prices displayed on the Website are in Indian Rupees (INR).

Prices include applicable taxes unless otherwise stated.

We reserve the right to change prices at any time without prior notice.

7. Payments

Payments are securely processed through Shopify Payments and other authorized payment providers.

We accept supported online payment methods available during checkout.

Orders will only be confirmed after successful payment authorization.

8. Order Acceptance

Placing an order does not guarantee acceptance.

We reserve the right to refuse or cancel any order due to:

• Product unavailability
• Pricing errors
• Suspected fraudulent activity
• Payment failure
• Delivery limitations
• Violation of these Terms

If payment has already been received, any eligible refund will be processed in accordance with our Refund Policy.

9. Cancellations

Orders may only be cancelled before food preparation begins.

Once preparation has started, cancellations cannot be accepted because all products are freshly prepared specifically for your order.

Subscription cancellations must be made before the next billing cycle to avoid future charges.

10. Delivery

Delivery times are estimates only.

Delays may occur due to:

• Weather conditions
• Traffic
• Public holidays
• High order volumes
• Circumstances beyond our reasonable control

Customers are responsible for providing accurate delivery information.

If an order cannot be delivered due to incorrect information or customer unavailability, additional delivery charges may apply.

11. Returns and Refunds

Our Returns & Refund Policy forms part of these Terms of Service.

Due to the perishable nature of our products, returns are generally not accepted after delivery.

Please refer to our Returns & Refund Policy for complete details.

12. Subscriptions

Customers subscribing to recurring meal or beverage plans agree to recurring billing until the subscription is cancelled.

Subscriptions may be modified or cancelled before the next billing cycle through your account or by contacting our customer support team.

13. Promotions and Discounts

Promotional offers:

• Cannot be exchanged for cash.
• May not be combined with other offers unless specified.
• May be modified or withdrawn without notice.
• May include eligibility conditions.

14. Intellectual Property

All content available on the Website, including:

• Logos
• Branding
• Product names
• Images
• Recipes
• Graphics
• Videos
• Text
• Website design

is the property of FifthPlate or its licensors and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

15. Acceptable Use

You agree not to:

• Use the Website for unlawful purposes.
• Attempt unauthorized access to our systems.
• Interfere with Website functionality.
• Upload malicious software.
• Submit false or misleading information.
• Use automated tools to access or scrape the Website without permission.

16. Third-Party Services

Our Website may integrate with third-party providers including:

• Shopify
• Payment gateways
• Delivery partners
• Marketing platforms
• Analytics providers

We are not responsible for the policies or practices of third-party websites or services

17. Limitation of Liability

To the fullest extent permitted by law, FifthPlate shall not be liable for:

• Indirect damages
• Loss of profits
• Loss of business opportunities
• Delays beyond our control
• Temporary Website interruptions
• Customer misuse of products
• Allergic reactions where ingredients have been accurately disclosed

Nothing in these Terms limits any rights available to consumers under applicable Indian law.

18. Indemnification

You agree to indemnify and hold harmless FifthPlate, its owners, employees, affiliates, and service providers from any claims, damages, liabilities, or expenses arising from:

• Your misuse of the Website.
• Your violation of these Terms.
• Your violation of any applicable law.
• Any false or misleading information provided by you.

19. Privacy

Your use of the Website is also governed by our Privacy Policy.

By using our Services, you consent to the collection and processing of your personal information as described in our Privacy Policy.

20. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of these Terms shall be subject to the exclusive jurisdiction of the competent courts in Hyderabad, Telangana, India.

21. Changes to These Terms

We may update these Terms of Service from time to time.

The updated version will be posted on this page with the revised "Last Updated" date.

Your continued use of the Website after changes are published constitutes acceptance of the revised Terms.

22. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

FifthPlate

Website: https://www.fifthplate.in

Email: hello@fifthplate.in

Phone: +91 90633 12005

Address:

8-3-191/176/A
Vengal Rao Nagar
Sanjeeva Reddy Nagar
Hyderabad, Telangana – 500038
India