Last updated: August 5, 2026

1. Introduction

Welcome to FifthPlate.

FifthPlate ("FifthPlate", "we", "our", or "us") operates the website https://www.fifthplate.in and provides healthy meals, functional beverages, wellness products, subscriptions, and related services (collectively referred to as the "Services") in Hyderabad, India.

Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, place an order, subscribe to our services, contact us, or otherwise interact with FifthPlate.

By using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.

2. Information We Collect

Depending on how you interact with FifthPlate, we may collect the following information.

Personal Information

• Full name
• Email address
• Mobile phone number
• Delivery address
• Billing address
• Company name (for corporate orders)
• GST information (where applicable)

Payment Information

Payments are securely processed through Shopify Payments and other authorized payment providers.

We do not store your complete credit card, debit card, UPI PIN, CVV, or banking passwords.

Payment providers securely process:

• Card information
• UPI transactions
• Wallet payments
• Net Banking
• Payment confirmations

Order Information

We collect information regarding:

• Products purchased
• Order history
• Subscription plans
• Delivery instructions
• Preferred delivery dates
• Special requests
• Customer Emails (If opted for Marketing emails)

Dietary Information

If you voluntarily provide dietary information, we may collect:

• Food allergies
• Dietary preferences
• Vegetarian/non-vegetarian preferences
• Wellness goals
• Other nutrition-related requests

This information is collected solely for preparing and delivering your order safely.

Account Information

If you create an account, we collect:

• Username
• Password
• Saved addresses
• Wishlist
• Saved preferences
• Subscription history

Device Information

When you use our website, we may automatically collect:

• IP address
• Browser type
• Device type
• Operating system
• Website usage
• Pages visited
• Shopping activity
• Cookies

3. How We Collect Information

We collect information:

• When you place an order
• When you create an account
• When you subscribe to our meal plans
• When you sign up for newsletters
• When you contact customer support
• When you browse our website
• Through cookies and similar technologies
• Through Shopify
• Through payment providers
• Through delivery partners
• Through marketing platforms used by FifthPlate

4. How We Use Your Information

We use your information to:

• Process your orders
• Deliver your meals and beverages
• Manage subscriptions
• Process payments
• Prevent fraud
• Verify transactions
• Improve our products
• Improve our website
• Respond to customer inquiries
• Send invoices
• Send delivery updates
• Send order confirmations
• Notify you about subscription renewals
• Improve customer experience
• Maintain food safety
• Comply with applicable laws
• Resolve disputes
• Provide customer support

5. Marketing Communications

With your consent, we may send:

• Promotional emails
• Product launches
• Discounts
• Offers
• Seasonal campaigns
• Wellness tips
• Subscription reminders
• New menu announcements

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link or contacting us directly.

Even if you opt out of marketing communications, we may still send:

• Order confirmations
• Payment confirmations
• Delivery notifications
• Refund updates
• Customer support messages

6. Cookies

Our website uses cookies and similar technologies to:

• Keep you logged in
• Remember your shopping cart
• Save preferences
• Improve website functionality
• Analyze website traffic
• Understand customer behavior
• Improve marketing performance
• Personalize your shopping experience

You may disable cookies through your browser settings, although some website features may no longer function correctly.

7. Payment Processing

Payments on FifthPlate are securely processed through Shopify Payments and other trusted payment providers.

Payment information may be securely processed by:

• Shopify Payments
• Razorpay (where applicable)
• UPI payment providers
• Credit and Debit Card Networks
• Net Banking Providers
• Wallet providers

FifthPlate never stores your complete payment credentials.

8. Delivery Partners

To fulfill your orders, we may share limited information with trusted logistics and delivery partners, including:

• Your name
• Delivery address
• Contact number
• Order details
• Delivery instructions

We only share the information necessary to complete your order.

9. Third-Party Ordering Platforms

If you place an order through platforms such as:

• Swiggy
  

your personal information may also be processed according to their respective privacy policies.

We encourage you to review their policies before placing orders through those platforms.

10. Shopify

Our online store is hosted by Shopify Inc.

Shopify provides the e-commerce platform that enables us to sell our products and services.

Your information may be processed by Shopify in accordance with Shopify's Privacy Policy.

For more information, please visit:

https://privacy.shopify.com

11. Sharing Your Information

We may share your information with:

• Shopify
• Payment providers
• Delivery partners
• IT service providers
• Website hosting providers
• Customer support providers
• Marketing service providers
• Legal authorities where required by law

We do not sell your personal information.

12. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information.

These include:

• Secure SSL encryption
• Secure payment gateways
• Access controls
• Password protection
• Firewalls
• Regular security monitoring

While we strive to protect your information, no method of internet transmission is completely secure.

13. Data Retention

We retain your personal information only as long as necessary to:

• Complete your orders
• Maintain subscriptions
• Provide customer support
• Comply with legal obligations
• Resolve disputes
• Prevent fraud
• Enforce our agreements

When information is no longer required, it is securely deleted or anonymized where permitted by law.

14. Your Rights

Depending on applicable laws, you may request to:

• Access your personal information
• Correct inaccurate information
• Delete your information
• Withdraw marketing consent
• Request a copy of your data
• Restrict certain processing activities

Requests can be made using the contact information provided below.

15. Children's Privacy

Our Services are intended for individuals aged 18 years or older.

We do not knowingly collect personal information from children without appropriate parental or legal guardian consent.

If you believe a child has provided personal information to us, please contact us immediately.

16. International Data Transfers

Although FifthPlate primarily operates in Hyderabad, India, some of our technology providers, including Shopify, may process or store information in other countries.

By using our Services, you acknowledge that your information may be transferred internationally where necessary to provide our Services.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be posted on this page along with the revised "Last Updated" date.

Continued use of our Services after changes are posted constitutes acceptance of the updated Privacy Policy.

18. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

FifthPlate

Website:
https://www.fifthplate.in

Email:
hello@fifthplate.in

Phone:
+91 90633 12005

Address:
8-3-191/176/A,
Vengal Rao Nagar,
Sanjeeva Reddy Nagar,
Hyderabad,
Telangana – 500038,
India