Frequently asked questions
Currently, Fifth Plate delivers within selected areas of Hyderabad. Delivery availability is shown during checkout based on your location. However, Drop us a text on Whats app and we shall confirm.
Most orders are prepared fresh and delivered within the estimated delivery time displayed during checkout. Your Plan starts 2days after your order is placed.
Absolutely. All online payments are securely processed through certified third-party payment gateways. Fifth Plate does not store your complete credit or debit card details.We accept secure online payments through trusted payment gateways, including UPI, debit cards, credit cards, net banking, and other supported payment methods.
If your order has not yet entered preparation, please contact us as soon as possible. Once preparation begins, cancellations or modifications may not be possible. However, we will try our best to accomodate. Ping us on WhatsApp.
Absolutely! You should be able to pause it through customer portal/account. Or if its too confusing, please reach out to us on whatsapp or email and we will pause it from our end.
You can reach our customer support team via email, phone, or whats app chat. Visit our contact page for more details.
Return/Refund Policy
Yes. We provide healthy meal plans, functional drinks, and customized wellness solutions for offices, clinics, gyms, and corporate events. Contact us for bulk orders and partnership opportunities. Please reach out sowmya@fifthplate.in or whats app us.
Yes. We can tailor meal packages and wellness solutions based on your organization's needs, dietary preferences, and event requirements. Please reach out - sowmya@fifthplate.in or whats app us.
You may be eligible for a replacement or refund if:
- You received the wrong item.
- Your order arrived damaged or spilled.
- An item is missing from your order.
- The food is spoiled or unsafe for consumption upon delivery.
- Your order was cancelled by Fifth Plate after payment was successfully completed.
Supporting photos may be required to process your request
Refunds or replacements will not be provided for:
- Change of mind after placing an order.
- Incorrect delivery address provided by the customer.
- Failed delivery due to customer unavailability.
- Minor variations in appearance, packaging, or ingredient placement.
- Personal taste preferences.
- Delays caused by traffic, weather, festivals, or circumstances beyond our control.
- Orders consumed before reporting an issue.
If your refund request is approved:
- Online payments will be refunded to the original payment method.
- Refunds are generally processed within 5–7 business days, depending on your bank or payment provider.
For weekly, bi-weekly, or monthly subscriptions:
- Future deliveries may be cancelled with at least 24 hours' notice.
- Deliveries already prepared or dispatched cannot be cancelled or refunded.
- Missed deliveries due to customer unavailability are non-refundable.
Every Fifth Plate meal is freshly prepared and quality-checked before dispatch. If something isn't right, we'll always do our best to make it right.
We prefer replacement or store credit instead of refund. We will try our best to provide you with a replacement or storecredit. Just reach out to us on Whats app and email us to chat further.
We accept all major credit cards, PayPal, and other secure payment methods available at checkout.
You can reach our customer support team via email, phone, or live chat. Visit our contact page for more details.