At FifthPlate, every meal and beverage is freshly prepared to order using high-quality ingredients. Due to the perishable nature of our products, we maintain the following Returns & Refund Policy.

1. Perishable Food Products

All meals, functional drinks, wellness shots, desserts, and other food products sold by FifthPlate are perishable items.

For health, hygiene, and food safety reasons, we do not accept returns or exchanges once an order has been delivered.

2. Eligible Refunds or Replacements

We will gladly provide a refund, replacement, or store credit if:

• You receive the wrong order.
• Your order is missing items.
• Your order arrives damaged or spilled.
• The product is spoiled upon delivery.
• The product is unsafe for consumption.
• The order cannot be delivered due to an error on our part.
• Your order is cancelled by FifthPlate before preparation.

To help us investigate, customers may be asked to provide clear photographs of the product and packaging.

3. Reporting an Issue

If you experience any issue with your order, please contact us within 2 hours of delivery.

Please include:

• Your order number
• A brief description of the issue
• Clear photographs (if applicable)

Contact us at:

Email: hello@fifthplate.in

Phone: +91 90633 12005

Claims submitted after 2 hours of delivery may not be eligible for a refund or replacement.

4. Orders That Cannot Be Refunded

Refunds will not be issued for:

• Change of mind after delivery
• Incorrect delivery address provided by the customer
• Failed delivery due to customer unavailability
• Incorrect contact information provided during checkout
• Personal taste preferences
• Minor variations in appearance or presentation
• Delay caused by weather, traffic, or circumstances beyond our reasonable control

5. Subscription Orders

Subscription plans may be cancelled before the next billing cycle.

Meals or beverages that have already been prepared or delivered as part of an active subscription are non-refundable.

Subscription cancellation requests should be made at least 24 hours before the next scheduled billing date.

6. Order Cancellations

Orders may be cancelled only before preparation has begun.

Once food preparation has started, the order cannot be cancelled because all products are freshly made specifically for your order.

If an order is cancelled before preparation, any eligible refund will be processed to the original payment method.

7. Refund Processing

If your refund is approved:

• Refunds will be processed to the original payment method.
• Processing typically takes 5–10 business days, depending on your bank or payment provider.
• Store credit may be offered instead of a monetary refund where mutually agreed.

8. Orders Placed Through Third-Party Platforms

Orders placed through platforms such as Swiggy or Zomato are subject to the refund and cancellation policies of those respective platforms.

If your order was placed through a third-party delivery partner, please contact them through their app for assistance. FifthPlate will cooperate with the platform to resolve genuine issues.

9. Contact Us

If you have any questions regarding this Returns & Refund Policy, please contact us:

FifthPlate

Website: https://www.fifthplate.in

Email: hello@fifthplate.in

Phone: +91 90633 12005

Address:
8-3-191/176/A,
Vengal Rao Nagar,
Sanjeeva Reddy Nagar,
Hyderabad,
Telangana – 500038,
India